Reservation policies The prices that appear on the website are valid only on the date the consultation is carried out and are subject to changes without prior notice. The published rates are not guaranteed until the payment is made. All reserves are subject to availability. The confirmation numbers will not be issued until the payment has been made. When you make a reservation, it must provide either a written or verbal authorization to make a charge to your credit card. By authorizing the position, you agree with our reservation and payment policies, cancellation and demarcation policies of responsibility. Changes in existing reserves are subject to availability and rate adjustments that are necessary. It can make your reservation up to one day (1) in advance of your arrival, but you must take into account that cancellation policies will be applied. Print your reservation voucher and show it to our representative. Cancellation Politics (applies to any service) the cancellations made with four (4) days or more days in advance of the date of their service (transportation or tour) are subject to a position for cancellation of 10%. The cancellations with less than three (3) days in advance of the date of their service (transportation or tour) Totality. The changes made with less than two (2) days in advance of the date of their service (transportation or tour) will have an additional position. For modifications or updates of a reservation, you must communicate directly with our reservation department either by telephone, email or chat. The drivers are not responsible for notifying changes in the reserves of any service. It will appear in its bank account states is: "Best Tours." General Information "Best Tours" offers a private -trip transportation service, from Cancun airport to different hotels in Cancun and Riviera Maya. It has its own vehicles, which have a license and Gilda insurance that covers all their passengers. Specific vehicle models are subject to availability. Similar models can also be used that meet the characteristics offered for the type of selected service. Private services are regularly provided in VW Transporter trucks. Similar vehicles can be: Toyota Hiace and Nissan Urvan. Luxury services are regularly provided in SUV suburbans. Similar vehicles can be: Ford Expedition. Group services are regularly provided in VW Crafter trucks. Similar vehicles can be: Ford Transit and Mercedes Sprinter. Transportation from Cancun Airport to Hotels in Cozumel, is actually offered to the ferry terminal in Playa del Carmen, since we do not operate on the island of Cozumel. Transportation from Cancun airport to the hotels in Isla Mujeres, in reality it is actually provided to the ferry terminal in Puerto Juárez in Cancun in Cancun in Cancun, since we do not We operate in Isla Mujeres. Babies seats are provided without additional charge however they are subject to availability. "Best Tours" is not obliged in any way to provide this service. "Best Tours" is an intermediary between the client and the transportation services providers and tours that appear on the website. "Best Tours" creates the necessary commercial connections according to your own service and quality standards to provide land transport services. Only the most respectable suppliers are selected for this purpose, however, "Best Tours" is not responsible for their actions, omissions, bad actions or negligence on their part. Transport services are subject to the conditions established by suppliers, and their responsibility may be limited by their rates and service conditions. "Best Tours" acts only in its intermediary function for the client and the service provider and does not retain any legal authority or control over the staff, assets, operation and / or property of the service provider. "Best Tours" declares the following: 1. The photographic material published on its website aims to represent a description of the service in question and in no way can it be guaranteed that the service will be provided exactly as shown.2. The descriptions of the services are updated regularly to maintain a precise description. However, "agency name" are not responsible for the changes that occur upon arrival. “Best Tours” reserves the right to deny services to any client at any given time, as long as it considers it convenient. Any claim or notice that the client wishes to submit on the services received must be submitted in writing within the next thirty (30) days after their service. Limitation of “Best Tours” responsibilities will not assume responsibility for claims, costs or expenses that arise from injuries to the client or to third parties, as well as of accidents, loss of lives, loss or damage to personal property, lack of enjoyment, discomfort, disappointment, disappointment, anguish, anguish or frustration either mental or physical as a result of the following: 1. acts or omissions caused to any of the parties and their employees that are not “best tours” .2. Diseases, theft, labor disputes, mechanical failures, quarantine, government actions, climate or any other circumstance beyond the direct control of “Best Tours” .3. The lack of the client to obtain the required travel documentation, which includes but is not limited to: passport, visas and certificates, in which case no reimbursement will be granted. 4. The client does not meet the travel instructions, including, among others: the flight schedules, the dates and hours of check-in and check-out of the hotel, and the exchange policies that appear in the coupons. 5. Changes or cancellation of travel services offered for any reason. "Best Tours" reserves the right to cancel or change travel services to your discretion, but will try to replace the service canceled for comparable services. If a reservation must be completely canceled, the responsibility of “Best Tours” will be limited to a refund of the money paid to the company. "Best Tours" will not grant a complete refund in situations where a service must be interrupted, postponed or canceled for reasons beyond its will (force majeure including: inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc..), Circumstances under which “best tours” cannot obtain a complete refund from the operators of the service in accordance with specific contractual terms. "Best Tours" will be entitled to a retention of up to 10% on the total amount paid by the client for its reservation to cover accounting and administrative costs.